Legal notice / privacy policy

Provider identification

Reutäckerstraße 12
76307 Karlsbad

Tel: +49 7248 9186-10

Managing Directors
Maximilian Raab
Steven Ratz

Court of Registry

Registration number
HRB 362292

DE 812 781 415

© Copyright DIETZ GmbH, Karlsbad.
All rights reserved. Text, images, graphics, sound, animations and videos and their layout on DIETZ’s website are protected under copyright law and other laws.

The content of this website – including extracts thereof – may only be used with the express written consent of DIETZ GmbH.

Unless otherwise stated, all trademarks on this website are registered trademarks of DIETZ GmbH. This applies in particular to type designations, logos and emblems.

Subject to errors, mistakes and
price or product changes.

Responsible for content
Stephanie Teichner
Nina Dastoglu

Petra Wiese / Kiel PR

nakami lounge GmbH

Privacy policy

1. General

This privacy policy informs you about the type, scope and purpose of processing personal data (hereinafter referred to in brief as “data”) as part of our web services and the websites, functions and content associated with such services. 

Personal data are data that can personally identify you. 

We as the operator of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations and this privacy policy.

Data on this website are processed by the website operator. Our contact details can be found under point 2. Controller.

2. Controller

The controller is: Dietz GmbH // Reutäckerstr. 12 // 76307 Karlsbad, Germany
Tel.: +49 (0) 7248 91 86-0 // Fax: +49 (0) 7248 91 86-86

hereinafter referred to as “we” or “us”.

3. Contact and data protection officer

For questions regarding the handling, scope or origin of your personal data or regarding the purposes of erasure – if possible according to statutory provisions –, blocking or amendment, our data protection officer is available under the following contact information:

DIETZ GmbH Reha-Produkte // Reutäckerstr. 12 // 76307 Karlsbad, Germany
Tel.: +49 (0) 7248 91 86-0 // Fax: +49 (0) 7248 91 86-86

4. Collection of personal data when visiting our website

Every time you visit our website and every time you download a file, log data, so-called server log files, which your browser transmits to us, such as:

  •  IP address
  •  date and time
  •  page accessed
  •  name of the downloaded file
  •  used browser type and operating system

as well as the website from which you are visiting us, are automatically stored temporarily, i.e. maximum of three months. These data are stored, analysed and then erased solely for statistical purposes, to improve our services and to identify and protect against attacks on our website.

These data are not combined with other data sources.

The basis for data processing is point (b) of Article 6 (1) of the General Data Protection Regulation (GDPR), which allows the processing of data to fulfil a contract or pre-contractual measures.

5. Personal data we need for your purchase

As part of your purchase, we collect individual information about your company and yourself (first name, surname, postal address, e-mail address and bank details). We use it – insofar as it is necessary to establish, implement or terminate contracts we concluded with you, in short for contractual purposes – e.g. to process orders and payments and to deliver the goods you ordered. We also use your e-mail address to inform you about the status of your order or delivery or to generally process business correspondence.

6. Use of your data for making contact

If you use the form field under to send us a message, we collect your name and e-mail address to be able to answer you. The data saved are subsequently erased unless we have stored them for other purposes stated in this privacy policy with your consent and may correspondingly use it.

7. Creating an account

If you have voluntarily created an account under “Register”, we also use your collected personal data to register you as a Dietz customer for potential future visits or purchases in our web shop. This means that you do not have to enter these data required for contractual purposes again with every further order and you can see purchases already made in your customer account at any time.

8. Forwarding data to third parties and commissioned data processing

If, as part of our processing, we disclose data to other people and companies (commissioned data processors or third parties), transmit it to them or otherwise grant access to these data, this only takes place on the basis of legal permission (e.g. if transmission of the data to third parties, such as to a distribution service provider, is necessary for contract fulfilment in accordance with point (b) of Art. 6 (1) of the GDPR) you granted, it is required by law or on the basis of our legitimate interests (e.g. when using web analyses).

Your data are not transmitted to third countries.

9. Storage duration / erasure of data

The data we process are erased or their processing restricted pursuant to Art. 17 and 18 of the GDPR. Unless explicitly stated in this privacy policy, the data we store are erased as soon as they are no longer necessary for their intended purpose and there are no statutory retention requirements that prevent erasure. If the data are not erased because they are required for other and legally permissible purposes, the processing of such data will be restricted. This means that the data are blocked and not processed for other purposes. This applies for example to data that must be kept for trade or taxation law reasons.

According to legal requirements, the data are stored in particular for 6 years in accordance with Section 257 (1) of the German Commercial Code (HGB) (such as e.g. opening balance sheets, annual financial statements, commercial letters, accounting records) as well as for 10 years in accordance with Section 147 (1) of the German Tax Code (AO) (such as e.g. records, accounting records, commercial and business letters, taxation-related documents).

10. Your rights

You have the following rights with regard to the personal data relating to you:

  • To access information in accordance with Art. 15 of the GDPR about your personal data that we process. In particular, you can obtain information about the purposes of the processing, the categories of personal data, the categories of recipients to whom your data have been or will be disclosed, the envisaged period for which the data will be stored, the existence of the right to request rectification or erasure or restriction of processing or to object to such processing, the right to lodge a complaint, the source of your data where such data has not been collected from us, as well as about the existence of automated decision-making, including profiling and any meaningful information about the logic involved;
  • To obtain without undue delay in accordance with Art. 16 of the GDPR the rectification of inaccurate data or the completion of your personal data we have stored;
  • To obtain in accordance with Art. 17 of the GDPR the erasure of your personal data we have stored, unless processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defence of legal claims;
  • To obtain in accordance with Art. 18 of the GDPR the restriction of processing of your personal data, insofar as the accuracy of the data is contested by you, the processing is unlawful, but you oppose their erasure and we no longer need the data, but you require it for the establishment, exercise or defence of legal claims or you have objected to processing pursuant to Art. 21 of the GPDR;
  • To receive in accordance with Art. 20 of the GDPR your personal data that you have provided to us, in a structured, commonly used and machine-readable format or to require transmission to another controller;
  • To withdraw your consent in accordance with Art. 7 (3) of the GDPR at any time. This means that we are no longer allowed to continue the processing of data that was based on this consent and
  • To lodge a complaint with a supervisory authority in accordance with Art. 77 of the GDPR. Generally, you can contact the supervisory authority of your habitual residence or place of work or of our registered office.

11. Newsletter

In the following, we inform you about the content of our newsletter, as well as about the registration, mailing and statistical analysis procedures, in addition to your rights to object. By subscribing to our newsletter, you declare that you agree to receive it and to the procedures described.

Content of the newsletter: We send e-mails and other electronic notifications with editorial or advertising information (hereinafter referred to as the “newsletter”) only with the consent of the recipients or statutory permission. If, in connection with registration to the newsletter, its content is specifically described, such content is decisive for the consent of users. In addition, our newsletters contain information about our products, offers, promotions and, if applicable, about our company.

Registration data: To register for the newsletter, we need your e-mail address, first name and surname. We need the name to be able to address you personally in the newsletter.

Double opt-in and logging: Registration for our newsletter uses a so-called double opt-in procedure. This means that after registering you will receive an e-mail requesting that you confirm your registration. This confirmation is necessary so that no-one can register with e-mail addresses of other people. Registration for the newsletter will be logged in order to prove the registration process according to the legal requirements. This includes the storage of the registration and confirmation time, as well as the IP address.

Performance measurement: Every newsletter sent contains a so-called web beacon, i.e. one pixel-sized file that is retrieved by the server of the mailing provider when the newsletter is opened. As part of this retrieval, technical information is collected first, such as information on the browser and your system, as well as your IP address and time of retrieval. This information is used to technically improve the services based on technical data or target groups and their reading behaviour based on their retrieval locations (that can be determined using the IP address) or the access times. The statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to the individual newsletter recipients, however it is not our intention nor that of the mailing provider to observe individual users. Rather, the analyses help us to identify the reading habits of our users and to adapt our content to these habits or to send different content that corresponds to the interests of our users.

Sending of the newsletter and performance measurement take place on the basis of consent given by the recipients in accordance with point (a) of Art. 6 (1) and Art. 7 of the GDPR in conjunction with Section 7 (2) no. 3 of the Act against Unfair Competition (UWG) or on the basis of statutory permission in accordance with Section 7 (3) of the UWG.

The registration procedure is logged on the basis of our legitimate interests in accordance with point (f) of Art. 6 (1) of the GDPR and serves as proof of consent to receiving the newsletter.

Cancellation / withdrawal: You can cancel the receipt of our newsletter at any time, i.e. withdraw your consent at any time with effect for the future. You can cancel the newsletter either via the link at the end of each newsletter or online using the unsubscribe function of the newsletter form.

12. Cookies

Cookies are small text files that are sent by our web server to your browser and placed on your computer’s hard drive. They allow us to automatically recognise your computer when you visit our website the next time and make it easier for you to navigate.

We also use so-called ID cookies to recognise your computer on other websites that participate in Google’s advertising network based on the logged data (visit of our website as well as recent Google searches including date and time, preferred language, browser type, operating system) and to present you with advertisements tailored to your presumed interests. You can use Google’s Ads Preferences Manager to view, remove or add the categories according to which interest-related advertisements are displayed to you in the entire Google Display Network. You can also use this tool to oppose the overall use of cookies for interest-related advertising in the Google Display Network by clicking the button to disable ID cookies. You can also find out more information here. ID cookies placed on your hard drive automatically expire 30 days after your last visit to our website.

You can control whether cookies are saved at all via your browser’s security settings by accepting no cookies or only accepting them upon request or by specifying that cookies are deleted once your visit of the website is finished. If you choose not to accept cookies, this could result in limitations to the functions on our website.

13. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files stored on your computer that allow your use of the website to be analysed. The information generated by the cookie about your use of this website is generally transmitted to a Google server in the USA and stored there. If IP anonymisation has been enabled on this website, your IP address will, however, first be shortened by Google within the Member States of the European Union or in other signatories to the Agreement on the European Economic Area. The full IP address is only transmitted to a Google server in the USA and shortened there in exceptional cases.

On behalf of DIETZ, Google will use this information to evaluate your use of the website in order to compile reports on the website activities and to provide further services connected to website and internet use to DIETZ. The IP address transmitted by your browser in the context of Google Analytics is not combined with other Google data. You can prevent cookies being stored by using a corresponding setting in your browser software; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.

In addition, you can prevent the data generated by the cookie and relating to your use of the website (incl. your IP address) being transmitted to Google as well as being processed by Google by downloading and installing the browser plugin available under the following link:

14. Social plugins from Google+ using the “1-click solution”

So-called social plugins (“plugins”) from the social network Google+ are used on our website. These services are offered by the company Google Inc. (“provider”).

Google+ is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). You can find an overview of the Google plugins and their appearance here:
To ensure the protection of your data, the plugins are integrated into the website via the “1 click for more data protection<wbr/>solution” under the name Shariff from c’t and Heise Online (see here for source and further info: This integration ensures that a connection with the Google servers is not yet established when accessing a page on our website that contains such plugins. Your browser only establishes a direct connection to Google servers when you actively click on a Share button, thus granting your consent to data transmission. The content of the respective plugin is then directly transmitted to your browser by the respective provider and integrated into the website. By integrating the plugins, the providers receive the information that your browser has accessed the corresponding page on our website, even if you do not have a profile with the corresponding provider or are not currently logged in. This information (including your IP address) is transmitted by your browser directly to a server of the respective provider in the USA and stored there. If you are logged into one of the social networks, the providers can directly assign the visit to our website with your profile on the social network. If you interact with the plugins, for example, by clicking on the “Like” or “+1” buttons, the corresponding information will also be transmitted directly to a server of the provider and stored there. Furthermore, the information is published on the social network or on your account and shown to your contacts there. The purpose and scope of data collection and the further processing and use of the data by the providers as well as your rights related thereto and setting options to protect your privacy can be found in the providers’ privacy policies.

Google’s privacy policy:

If you do not want Google to directly assign the data collected via our website to your profile on the respective service, you have to log out of the service prior to enabling the plugins.

15. Objection to or revocation of the processing of your data

(1) If you have granted consent to the processing of your data, you can revoke this at any time. Such revocation affects the permissibility to process your personal data after you have expressed this to us.
(2) If we base the processing of your personal data on a balancing of interests, you can object to the processing. This is the case if processing in particular is not required to fulfil a contract with you, which we show in the following description of the functions. If you wish to object, we ask that you present the reasons why we should not process your personal data as we do. In the case that your objection is justified, we will check the circumstances and will either stop or modify data processing or show you our compelling and legitimate grounds for continuing processing.
(3) You can of course object to the processing of your personal data for advertising purposes at any time.
(4) You can inform us of your objection using the following contact information: You can contact our data protection officer at our postal address and adding “Der Datenschutzbeauftragte” or by sending an e-mail to

16. SSL encryption / data security

The personal data we requested during the order process is transmitted to us via a secure SSL connection (Secure Sockets Layer) with 128-bit encryption to protect it from third-party access. You can recognise the encrypted connection when the address bar of the browser changes from “http://” to “https://” and the lock symbol appears on the left in your browser bar. If SSL encryption is enabled, the data that you transmit to us cannot be read by third parties.

Furthermore, we take other technical and organisational security measures to prevent the loss, destruction and misuse of data. Access to your customer account (if applicable) is only possible for example by entering your personal password. You can also contribute to protecting your data by choosing a password that is as difficult as possible to find out (e.g. with a combination of letters, numbers and characters) and by keeping it strictly confidential.

17. Changing the privacy policy

Due to the dynamic development of web services, it may be necessary to make adjustments to our privacy policy from time to time. Therefore, please note the current version of our privacy policy.

As at: 26 June 2018